AASSIST.AI Inc. operates several websites and services, including UptimeSense. It is AASSIST.AI Inc.'s policy to respect your privacy regarding any information we may collect while operating our services.
What This Policy Covers
This Privacy Policy applies to information that we collect about you when you use:
- Our website;
- Our mobile applications (including the UptimeSense mobile app for Android and iOS);
- Other related products and services.
Throughout this Privacy Policy, we'll refer to our website, mobile applications, and other products and services collectively as "Services." Below, we explain how we collect, use, and share information about you, along with your choices regarding that information.
Information We Collect
We only collect information about you if we have a reason to do so—such as to provide our Services, to communicate with you, or to improve our offerings.
Information You Provide to Us
We collect information that you provide directly to us, including:
- Basic Account Information: To create an account, we require your name, email address, and password.
- Transaction and Billing Information: If you purchase a paid plan, we collect necessary personal and payment information to process transactions.
- Credentials: If you use certain features, you may provide credentials (such as SSH, FTP, or API keys) for integration.
- Communications with Us: Information you provide when contacting support, responding to surveys, or engaging with our team.
Information We Collect Automatically
We collect some data automatically, including:
- Log Information: Browser type, IP address, device identifiers, referring site, date and time of access, and operating system.
- Usage Information: Data on how you interact with our Services, such as page visits and feature usage.
- Location Information: Approximate geographic location based on your IP address.
- Cookies and Tracking Technologies: We use cookies, pixel tags, and other tracking technologies to analyze usage trends and personalize content.
How and Why We Use Information
We use the information collected to:
- Provide and maintain our Services;
- Improve and develop new features;
- Analyze trends and user behavior;
- Ensure security and prevent fraudulent activities;
- Communicate with you regarding updates, offers, and support;
- Personalize content and marketing messages.
Legal Bases for Processing (GDPR Compliance)
For users in the European Union, our legal basis for collecting and processing data includes:
- Necessary to fulfill contractual obligations (e.g., providing access to paid plans);
- Compliance with legal obligations;
- Protection of vital interests;
- Legitimate interests (e.g., improving our Services, ensuring security, and preventing fraud);
- User consent (e.g., for cookies and marketing communications).
Sharing Information
We do not sell personal information. We may share data in the following circumstances:
- Employees and Contractors: Authorized personnel who need access to provide services.
- Third-Party Vendors: Service providers who assist with payment processing, analytics, email communication, and hosting.
- Legal Requirements: When required by law or to protect rights, property, or safety.
- Business Transfers: If UptimeSense is acquired or merged, user data may be transferred.
- Aggregated or De-Identified Data: We may share anonymized statistics and reports.
Security
We take reasonable measures to protect personal data from unauthorized access, alteration, or disclosure. Users are encouraged to enable advanced security features such as two-step authentication.
Your Choices and Rights
You have the right to:
- Access, correct, or delete your personal data;
- Object to data processing;
- Restrict data use;
- Request data portability;
- Opt out of marketing communications;
- Set browser preferences for cookies;
- Close your account (subject to data retention for legal compliance).
Data Transfers
For users outside the U.S., data may be stored and processed internationally. We implement safeguards to ensure data protection.
Sub-Processors
UptimeSense works with the following GDPR-compliant service providers:
- Amazon Web Services (AWS): Hosting and storage
- Stripe & PayPal: Payment processing
- Google Analytics & Microsoft Clarity: Usage analytics
- SendGrid: Email delivery
- Plivo: SMS notifications
Privacy Policy Updates
We may update this policy periodically. Please review this page for changes.
Last Updated: March 2025
Contact Us
If you have questions about this Privacy Policy or your data rights, contact us at: support@aassist.ai